Why we do what we do
We believe that feedback is gold when you truly understand and use it. Alfasent helps organizations listen deeply to their customers and respond quickly.
Our Story
After years of publishing papers on sentiment analysis and emotion detection with the Language and Translation Technology Team (LT3), we were ready for a bigger challenge. We decided to launch a new project with the aim of bridging the gap between research results and current tools on the market. We needed a very specific profile for this. Someone like Ellen.
Veronique Hoste
Department Head VTC (UGent), Co-founder and advisor Alfasent
Under Els and Veronique's supervision I started creating high-quality prototypes of machine learning models that could analyse any type of customer feedback. This became the basis for Alfasent. By testing on real feedback from partners, we found our approach improved accuracy and helped teams act with more confidence and speed. The results were so impressive that we decided to create a spin-off.
Ellen De Geyndt
Co-founder Alfasent
Ellen participated in the Ghent University incubator programme Expedition DO! to take this project to the next level. She refined the business plan, started talking with stakeholders, and found partners to create a customer-facing dashboard. In February 2024, we officially founded Alfasent. Ellen runs the operations, while Veronique and I are proud advisors.
Els Lefever
Head of LT3 (UGent), Co-founder and advisor Alfasent
Let's shape the future of customer listening together
Whether you’re looking to join our pilot projects, explore partnerships, or learn more about our technology, we’d love to talk.