Automate your customer feedback analysis
- Complete and objective review analyses
- Fine-grained topics linked to customer satisfaction
- Proprietary AI algorithms that can be tailored to your needs
Turn your unstructured data into actionable insights
With AlfaSent you no longer need to read through each review, chat message or social media post in order to get useful insights. Our software does the analysis so you have time to make strategic decisions that will improve customer satisfaction.
Discover trends, quickly
Thanks to real-time sentiment tracking you’ll quickly find out when there’s a positive or negative trend in customer satisfaction. That information is crucial for any customer-centric company.
Get marketing insights you never expected
Learn how your customers really feel about your business. Inform your sales and marketing team to make their jobs easier and increase your revenue.
If your customers take the time to voice their opinion, they deserve to be heard.
Why AlfaSent?
Highest accuracy,
based on research
As a Ghent University spin-off, our AI models are the direct result of years of research in the field of sentiment analysis and emotion detection. Our state-of-the-art technology offers the highest accuracy currently on the market.
Emotion analysis
Knowing whether your customers are expressing a positive or negative sentiment is a good start. Truly understanding their emotions will take your Voice of the Customer programme to the next level.
Fine-grained results
No high-level analysis with broad topics that leave you reading through your data after all. Our fine-grained categories combined with the words that are used give you all the insights you need.
360° overview
Analyse any type of written customer feedback. Whether it’s survey answers, social media posts, reviews or chat conversations. Customer feedback is everywhere. The insights wait in your AlfaSent dashboard.
Partners
