Automate your customer feedback analysis
- Complete and automatic feedback analysis
- Discover topics, sentiments and emotions
- Proprietary AI and Natural Language Processing (NLP) algorithms
Why customer feedback often goes unused
Large amounts coming from different sources (email, surveys, social media,…)
Focus on reactivity, not on analysis.
No time to turn unstructured feedback into insights.
If your customers take the time to voice their opinion, they deserve to be heard.
Why Alfasent?
Research-based approach
As a Ghent University spin-off, our AI models are the direct result of years of research in the field of sentiment analysis and emotion detection. Our state-of-the-art technology offers the highest accuracy currently on the market.
Emotion analysis
Knowing whether your customers are expressing a positive or negative sentiment is a good start. Truly understanding their emotions will take your Voice of the Customer programme to the next level.
Detailed categories
No high-level analysis with broad topics that leave you reading through your data after all. Our fine-grained categories combined with the words that are used give you all the insights you need.
360° overview
Analyse any type of written customer feedback. Whether it’s survey answers, social media posts, reviews or chat conversations. Customer feedback is everywhere. The insights wait in your Alfasent dashboard.
Empower all your teams
Support
Spot recurring issues before they escalate
Marketing
Discover what customer love and where they struggle
Product
Identify what drives advocacy and churn.
Leadership
Track trends shaping customer loyalty.
Join our pilot programme and shape the future of customer feedback analysis.
What can you expect?
- Our software should answer to your needs
- Discover the power of what we already offer today
- Give input on our next steps
